Terms and Conditions

Effective Date: February 10, 2025

Welcome to PureGemm! These Terms and Conditions (“Terms”) govern your use of the PureGemm website (www.puregemm.com) and any related services provided by PureGemm (“we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

1. Acceptance of Terms

By accessing and using PureGemm’s website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (available at [insert link to privacy policy]). These Terms constitute a legally binding agreement between you and PureGemm.

2. Use of Our Website

  • Eligibility: You must be at least 18 years old to use our website and purchase our products. By using our website, you represent and warrant that you are at least 18 years of age.

  • Account Registration: To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.

  • Prohibited Conduct: You agree not to use our website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our website or interfere with any other party’s use of our website. You also agree not to:

    • Use any robot, spider, or other automated means to access our website.

    • Attempt to gain unauthorized access to our website or any related systems or networks.

    • Transmit any viruses, worms, or other malicious code.

    • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

    • Collect or harvest any information from our website, including personal information of other users.

    • Engage in any conduct that violates these Terms or any applicable laws or regulations.

3. Product Information

We make every effort to provide accurate and up-to-date information about our jewelry products on our website. However, we do not warrant that the product descriptions, images, prices, or other content on our website are error-free, complete, or current.

  • Gemstone Variance: Please note that natural gemstones may vary slightly in color, size, and shape. These variations are part of the unique beauty of natural gemstones and are not considered defects.

  • Metal Properties: Precious metals, such as gold and silver, may develop a patina over time. This is a natural process and can be maintained through proper care and cleaning.

4. Ordering and Payment

  • Order Placement: When you place an order on our website, you are making an offer to purchase the products in your order. We reserve the right to accept or reject any order for any reason.

  • Pricing: Prices for our products are subject to change without notice. We are not responsible for typographical errors regarding price.

  • Payment: We accept various forms of payment, as indicated on our website. You agree to provide accurate and complete payment information when placing an order. By providing your payment information, you authorize us to charge your payment method for the total amount of your order, including any applicable taxes and shipping fees.

  • Taxes: You are responsible for paying all applicable taxes associated with your order.

  • Shipping: We ship our products to the address you provide during the ordering process. Please refer to our Shipping Policy (available at [insert link to shipping policy]) for more information about shipping rates, delivery times, and other shipping-related matters.

5. Shipping and Delivery

  • Shipping Policy: Please review our dedicated Shipping Policy page for detailed information on shipping methods, rates, estimated delivery times, and international shipping restrictions.

  • Risk of Loss: The risk of loss or damage to products passes to you upon our delivery of the products to the carrier.

  • Delivery Issues: If you experience any issues with your delivery, such as delays, damage, or loss, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

6. Returns and Exchanges

  • Return Policy: Please review our dedicated Returns and Exchanges Policy page for detailed information on our return process, eligibility criteria, and any associated fees.

  • Conditions: Returned items must be in their original condition, unworn, and with all original packaging and tags attached.

  • Exchanges: We may offer exchanges for items of equal or lesser value, subject to availability.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of PureGemm or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

  • Trademarks: The PureGemm name and logo are trademarks of PureGemm. You may not use our trademarks without our prior written consent.

8. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the operation of our website or the information, content, materials, or products included on our website. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

9. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be liable for any damages of any kind arising from the use of our website or services, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless PureGemm, its officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your use of our website or services or your violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of laws principles.

12. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Augusta, Georgia.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will post any changes to these Terms on our website, and the revised Terms will be effective upon posting. Your continued use of our website after the posting of any changes constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us:

  • Hotline: (706) 945-0477

  • Email: Contact@puregemm.com

  • Address: 2700 Woodcrest Dr Augusta, Georgia(GA), 30909