Shipping Policy

Effective Date: February 10, 2025

This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from PureGemm (www.puregemm.com). By placing an order with us, you agree to the terms of this policy.

1. Shipping Destinations

We currently ship to the following locations:

  • [List the countries you ship to. Be specific. Examples:]

    • United States (including Alaska and Hawaii)

    • Canada

    • United Kingdom

    • Australia

    • [List other countries]

  • [Optional: Add a statement about future expansion:] We are continually working to expand our shipping destinations. Please check back regularly for updates, or contact us to inquire about shipping to a specific location.

2. Shipping Methods and Carriers

We offer the following shipping methods:

  • [List available shipping methods and carriers. Examples:]

    • Standard Shipping: Delivered via [Carrier, e.g., USPS, FedEx, UPS] within [Estimated Delivery Time, e.g., 3-7 business days].

    • Expedited Shipping: Delivered via [Carrier, e.g., FedEx, UPS] within [Estimated Delivery Time, e.g., 1-3 business days].

    • International Shipping: Delivered via [Carrier, e.g., DHL, FedEx] within [Estimated Delivery Time, e.g., 7-21 business days].

  • [Optional: Add information about signature confirmation:] For orders over [Dollar Amount, e.g., $500], signature confirmation may be required upon delivery.

3. Shipping Costs

Shipping costs are calculated based on the following factors:

  • Shipping Destination:

  • Weight and Dimensions of the Package:

  • Shipping Method Selected:

You can view the shipping costs for your order during the checkout process before you complete your purchase.

[Optional: Add details about free shipping thresholds:]

  • Free Shipping: We offer free standard shipping on orders over [Dollar Amount, e.g., $100] within the [Geographic Area, e.g., United States].

4. Order Processing Time

  • Processing Time: Most orders are processed and shipped within [Number] business days of receiving payment. [Example: 1-3 business days].

  • Custom Orders: Please note that custom orders may require additional processing time. We will provide you with an estimated processing time when you place your order.

  • Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package online.

5. Delivery Time

  • Estimated Delivery Time: The estimated delivery time depends on the shipping method selected and the shipping destination. Please refer to the shipping method descriptions above for estimated delivery times.

  • Delivery Time Not Guaranteed: Please note that estimated delivery times are estimates only and are not guaranteed. Delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, and carrier delays.

6. Shipping Restrictions

  • [List any shipping restrictions. Examples:]

    • We are unable to ship to PO boxes for certain shipping methods.

    • We may not be able to ship certain items to certain locations due to legal or regulatory restrictions.

    • International shipments may be subject to import duties, taxes, and fees, which are the responsibility of the recipient.

7. International Shipping

  • Customs Duties and Taxes: International shipments may be subject to import duties, taxes, and fees, which are levied once a shipment reaches your country. You are responsible for paying any such import duties, taxes, and fees.

  • Customs Clearance: Customs clearance procedures may cause delays beyond our original delivery estimates.

  • Shipping Restrictions: Please be aware of any import restrictions or regulations in your country before placing an order. We are not responsible for orders that are seized by customs authorities.

  • [Optional: Add a disclaimer about providing accurate information for customs:] It is the customer’s responsibility to ensure that the shipping address and contact information provided are accurate and complete for customs clearance purposes.

8. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us, and we will work with the carrier to locate it. If the package cannot be located, we will file a claim with the carrier and, if the claim is approved, we will either reship your order or issue a refund.

  • Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damaged package and items. We will file a claim with the carrier and, if the claim is approved, we will either reship your order or issue a refund.

9. Address Changes

  • Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to change the address before your order ships.

  • Incorrect Address: If you provide an incorrect shipping address, you may be responsible for any additional shipping charges incurred as a result of the error.

10. Policy Changes

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on our website, and the revised policy will be effective upon posting.

11. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us:

  • Hotline: (706) 945-0477

  • Email: Contact@puregemm.com

  • Address: 2700 Woodcrest Dr Augusta, Georgia(GA), 30909