Sales Policy

Effective Date: February 10, 2025

This Sales Policy outlines the terms and conditions that govern your purchase of jewelry products from PureGemm. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Sales Policy, in addition to our Terms and Conditions (available at [insert link to terms and conditions]).

1. Ordering Process

  • Product Selection: Browse our online catalog at [insert link to your website] and select the jewelry items you wish to purchase.

  • Adding to Cart: Click the “Add to Cart” button to add the selected items to your shopping cart.

  • Reviewing Your Cart: Review the items in your shopping cart, including quantities, sizes, and any customization options.

  • Checkout: Proceed to the checkout page by clicking the “Checkout” button.

  • Shipping Information: Enter your shipping address and select your preferred shipping method.

  • Payment Information: Enter your payment information and billing address.

  • Order Confirmation: Review your order details and confirm your purchase by clicking the “Place Order” button.

  • Order Confirmation Email: You will receive an order confirmation email with a summary of your order.

2. Order Acceptance and Cancellation

  • Order Acceptance: Our acceptance of your order is contingent upon product availability, payment authorization, and shipping address verification.

  • Order Cancellation by Us: We reserve the right to cancel your order for any reason, including but not limited to product unavailability, suspected fraud, or shipping restrictions. If we cancel your order, we will notify you and issue a full refund.

  • Order Cancellation by You: You may cancel your order within [X hours] of placing it, provided that the order has not yet been shipped. To cancel your order, please contact us immediately at [insert contact information].

3. Pricing and Payment

  • Pricing Accuracy: We strive to ensure that all prices displayed on our website are accurate. However, errors may occur. If we discover an error in the price of a product you have ordered, we will contact you to give you the option of reconfirming your order at the correct price or canceling it.

  • Price Changes: We reserve the right to change the prices of our products at any time without notice.

  • Payment Methods: We accept the following payment methods:

    • Credit Cards (Visa, Mastercard, American Express, Discover)

    • PayPal

    • [Add any other payment methods you accept]

  • Payment Authorization: By providing your payment information, you authorize us to charge your payment method for the total amount of your order, including any applicable taxes and shipping fees.

  • Sales Tax: We are required to collect sales tax in certain states. The applicable sales tax will be added to your order total at checkout.

4. Shipping and Delivery

  • Shipping Policy: Please refer to our dedicated Shipping Policy page (available at [insert link to shipping policy]) for detailed information on shipping methods, rates, estimated delivery times, and international shipping restrictions.

  • Shipping Costs: Shipping costs are calculated based on the weight of your order, your shipping address, and the shipping method you select.

  • Delivery Times: Estimated delivery times are provided for informational purposes only and are not guaranteed. Actual delivery times may vary depending on the carrier, weather conditions, and other factors beyond our control.

  • Tracking Your Order: Once your order has shipped, you will receive a tracking number that you can use to track your package online.

  • Delivery Issues: If you experience any issues with your delivery, such as delays, damage, or loss, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

5. Returns and Exchanges

  • Return Policy: Please refer to our dedicated Returns and Exchanges Policy page (available at [insert link to returns and exchanges policy]) for detailed information on our return process, eligibility criteria, and any associated fees.

  • Return Eligibility: To be eligible for a return, items must be in their original condition, unworn, and with all original packaging and tags attached.

  • Return Shipping Costs: You are responsible for paying the return shipping costs, unless the return is due to our error (e.g., we shipped you the wrong item or the item was defective).

  • Refund Processing: Once we receive your returned item and verify its condition, we will process your refund within [X business days]. Refunds will be issued to the original payment method.

  • Exchanges: We may offer exchanges for items of equal or lesser value, subject to availability. Please contact us to inquire about exchanges.

6. Product Warranty

  • Limited Warranty: PureGemm provides a limited warranty against defects in materials and workmanship for a period of [X days/months/years] from the date of purchase.

  • Warranty Coverage: This warranty covers defects in the jewelry itself, but does not cover damage caused by normal wear and tear, misuse, accidents, or improper care.

  • Warranty Claim Process: To make a warranty claim, please contact us with proof of purchase and a description of the defect. We will evaluate your claim and, if approved, will repair or replace the defective item at our discretion.

7. Custom Orders

  • Custom Design: We will provide the customer with a design, a quote and the completion date.

  • Custom Deposit: Custom orders require a non-refundable deposit of [percentage]% of the total order value to initiate the design and production process.

  • Production Lead Time: The production lead time for custom orders may vary depending on the complexity of the design and material availability. We will provide you with an estimated completion date when you place your order.

  • Customer Approval: Before production begins, you will have the opportunity to review and approve the final design. Once you approve the design, no further changes can be made.

  • Custom Order Cancellations: Once production has begun, custom orders cannot be cancelled.

8. Contact Information

If you have any questions about this Sales Policy, please contact us:

  • Hotline: (706) 945-0477

  • Email: Contact@puregemm.com

  • Address: 2700 Woodcrest Dr Augusta, Georgia(GA), 30909