Payment Policy

Effective Date: February 10, 2025

This Payment Policy outlines the terms and conditions governing payment for purchases made from PureGemm (www.puregemm.com). By placing an order with us, you agree to the terms of this policy.

1. Accepted Payment Methods

PureGemm accepts the following payment methods:

  • Credit Cards: We accept Visa, Mastercard, American Express, and Discover credit cards.

  • Debit Cards: We accept debit cards that are affiliated with Visa, Mastercard, American Express, or Discover.

  • PayPal: You can pay using your PayPal account.

  • [Optional: Add other payment methods, such as:]

    • Apple Pay

    • Google Pay

    • Shop Pay

    • Affirm/Klarna (Buy Now, Pay Later Options)

2. Payment Processing

  • Secure Payment Processing: All payments are processed through a secure, encrypted payment gateway provided by [Name of Payment Processor, e.g., Stripe, PayPal]. This ensures that your financial information is protected during transmission.

  • Authorization: When you place an order, your credit card or payment account will be authorized for the total order amount. This authorization confirms that the funds are available and reserves them for your purchase.

  • Charge: Your credit card or payment account will be charged when your order is shipped, or in the case of custom orders, possibly at the start of the manufacturing process. [Clearly state when the charge occurs.]

  • Currency: All prices are listed and processed in [Currency, e.g., USD – United States Dollars]. If you are paying with a credit card or payment account in a different currency, your bank or payment provider will convert the amount to your local currency. Exchange rates may vary.

3. Pricing and Taxes

  • Pricing Accuracy: We strive to ensure that all prices displayed on our website are accurate. However, errors may occur. If we discover an error in the price of a product you have ordered, we will contact you to give you the option of reconfirming your order at the correct price or canceling it.

  • Price Changes: We reserve the right to change the prices of our products at any time without notice. However, such changes will not affect orders that have already been placed and confirmed.

  • Sales Tax: We are required to collect sales tax in certain states. The applicable sales tax will be added to your order total at checkout. The amount of sales tax charged will depend on the shipping address. You are responsible for paying all applicable taxes associated with your order.

4. Payment Security

  • Data Encryption: We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal and financial information during transmission.

  • PCI Compliance: Our payment processor is PCI DSS (Payment Card Industry Data Security Standard) compliant, which means they adhere to strict security standards for handling credit card information.

  • Fraud Prevention: We may use fraud prevention tools to screen orders and prevent fraudulent transactions. We reserve the right to cancel any order that we suspect is fraudulent.

5. Payment Issues

  • Payment Declined: If your payment is declined, please check the following:

    • Make sure the credit card number, expiration date, and CVV code are correct.

    • Ensure that you have sufficient funds available.

    • Contact your bank or credit card company to inquire about the reason for the decline.

  • Incorrect Billing Information: Make sure that the billing address you entered matches the billing address associated with your credit card or payment account.

  • Order Confirmation: If you do not receive an order confirmation email within [Number] hours of placing your order, please contact us to verify that your order was processed successfully.

  • Contact Us: If you are experiencing any payment issues, please contact us for assistance.

6. Financing Options (If Applicable)

  • [If you offer financing options, such as Affirm or Klarna, include details here.] For example:

    “PureGemm partners with Affirm to offer convenient financing options that allow you to pay for your purchase over time. To learn more about Affirm’s financing options and eligibility requirements, please visit their website at [Affirm website link].”

7. Custom Orders

  • Deposit: Custom orders require a non-refundable deposit of [Percentage]% of the total order value to initiate the design and production process.

  • Payment Schedule: The remaining balance is due upon completion of the custom order and prior to shipment.

  • Payment Methods: For custom orders, we may require payment via [Specific Payment Methods, e.g., bank transfer, wire transfer] for larger amounts.

8. Refunds

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Please allow [Number] business days for the refund to appear in your account. The exact processing time may vary depending on your bank or credit card company.

9. Policy Changes

We reserve the right to modify this Payment Policy at any time. Changes will be posted on our website, and the revised policy will be effective upon posting.

10. Contact Us

If you have any questions or concerns about this Payment Policy, please contact us:

  • Hotline: (706) 945-0477

  • Email: Contact@puregemm.com

  • Address: 2700 Woodcrest Dr Augusta, Georgia(GA), 30909