Privacy Policy

Effective Date: February 10, 2025

At PureGemm, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.puregemm.com) or use our services. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information from and about you, including:

  • Personal Information: This is information that identifies you as an individual, such as:

    • Contact Information: Name, email address, postal address, phone number.

    • Account Information: Username, password, purchase history, preferences.

    • Payment Information: Credit card details, billing address (Note: we may use a third-party payment processor, and we may not directly store your full credit card details.)

    • Demographic Information: Age, gender, interests (optional).

  • Non-Personal Information: This is information that does not directly identify you, such as:

    • Browser Information: Browser type, operating system, IP address, device information.

    • Usage Data: Pages visited, time spent on the website, links clicked, referring website.

    • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You:

    • When you create an account.

    • When you place an order.

    • When you subscribe to our newsletter.

    • When you contact us (e.g., via email, phone, or contact form).

    • When you participate in surveys or promotions.

  • Automatically:

    • Through cookies and tracking technologies (see Section 4).

    • Through server logs.

  • From Third Parties:

    • Payment processors (e.g., to verify payment information).

    • Shipping carriers (e.g., to track your order).

    • Marketing partners (with your consent, where required).

    • Social media platforms (if you interact with our social media pages).

3. How We Use Your Information

We use your information for the following purposes:

  • To Provide and Improve Our Services:

    • To process your orders and manage your account.

    • To personalize your experience on our website.

    • To provide customer support.

    • To improve our website and services.

  • To Communicate with You:

    • To send order confirmations, shipping updates, and other transactional emails.

    • To respond to your inquiries and requests.

    • To send you marketing emails about our products, promotions, and events (with your consent, where required).

  • For Analytics and Research:

    • To analyze website traffic and user behavior.

    • To conduct research and development.

  • For Legal and Security Purposes:

    • To comply with applicable laws and regulations.

    • To protect our rights and property.

    • To prevent fraud and abuse.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity on our website.

  • Cookies: These are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

    • Essential Cookies: These cookies are necessary for the operation of our website (e.g., to enable you to log in, add items to your cart, and checkout).

    • Performance Cookies: These cookies help us understand how visitors use our website (e.g., which pages are most popular, how long visitors stay on the website).

    • Functionality Cookies: These cookies allow us to remember your preferences (e.g., language, font size).

    • Advertising Cookies: These cookies are used to show you relevant ads on other websites.

  • Web Beacons: These are small electronic images that are embedded in web pages or emails. We use web beacons to track whether you have viewed a particular page or opened an email.

  • Your Choices: You can control cookies through your browser settings. You can choose to block all cookies, or to accept only certain types of cookies. Please note that blocking cookies may affect your ability to use certain features of our website.

5. How We Share Your Information

We may share your information with the following categories of recipients:

  • Service Providers: We share information with third-party service providers who help us operate our business, such as:

    • Payment processors

    • Shipping carriers

    • Marketing agencies

    • IT service providers

    • Analytics providers

  • Business Partners: We may share information with business partners who offer products or services that may be of interest to you (with your consent, where required).

  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process.

  • Other Third Parties: We may share information with other third parties in connection with a merger, acquisition, or other business transaction.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information, such as credit card details, during transmission.

  • Firewalls: We use firewalls to protect our servers from unauthorized access.

  • Access Controls: We restrict access to personal information to authorized personnel only.

  • Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.

  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.

  • Deletion: You have the right to request that we delete your personal information (subject to certain exceptions).

  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.

  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below.

9. Children’s Privacy

Our website and services are not intended for children under the age of [Age]. We do not knowingly collect personal information from children under [Age]. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, including countries that may not have the same data protection laws as your country. We will take steps to ensure that your personal information is protected when it is transferred internationally.

11. Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website, and the revised policy will be effective upon posting. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Hotline: (706) 945-0477

  • Email: Contact@puregemm.com

  • Address: 2700 Woodcrest Dr Augusta, Georgia(GA), 30909